I was wondering if either of you ever received an answer to this problem?  I have no problem burning using the Simple Labeler, but get the same thing happening as LadyD with the Template Labeler.

I am new to this, so am wondering what to do...

Hi Folks!

Make sure you have the most

Current Versions:

• LightScribe Software 1.18.2.1
• Diagnostic Utility       1.18.2.1
• Template Labeler      1.17.90.1
• Simple Labeler          1.17.90.1

I haven't used the Labeller in a long time.  Today all I get are spirals.  Downloaded latest software (Diagnostics; LSS; simple labeler)

Diagnostics says that all is well.  Website for drive is USELESS, can't determine latest firmware rev.  (I know that I had to update when I purchased the drive over a year ago)  So NERO (used to work) doesn't work and neither does the simple labeler...  Any other thoughts?

Hi dan !

I'm a little confused, you talk about a Labeler, but are you on a Mac or PC?

Also, did you make other changes before you tried to burn again?

I know on the PC you need .NET V2.0 SP1 or greater (.NET is at V3.5 SP1).

It also helps to get the most current version of the C++ Runtime Library.

Also, the Firmware matters a great deal, doesn't the manufacturer's website provide a way of contacting their support?

Anti-virus programs can recommend program modules that "need to be removed", but if it's an important part of a program all sorts of strange things can happen if you follow their recommendation and not tell them to "Trust" such modules.  You really have to get to know your programs and what they need.

Hi kimlizzy !

It can't really hurt to try the oldest version first and see if problems go away.  It would still be good to get to the newest version, but you could do them one at a time; create a restore point and try the next version up and see if the problem has still gone.

My experience has been that labels coming out "blank" is most often a problem with how clean the label side is, especially the Hub.  The Hub contains marks used for Detection, Positioning and Timing.  I had one disk that I didn't give up on.  It took 3 cleaning with 20 turns of the cleaner, but eventually it was labeled.

I use The LS Template Labeler exclusively to do labels.  For data, I use Nero 8 or the Vista built-in burning.  I have 2 drives, one in my notebook and one in my printer.  The labels get done on the printer and the data gets done on the notebook.

I've developed over 80 Custom Templates and us them exclusively.

Hi Reggie !

If you haven't found it and still need it the link to the Nero 9 Cleanup is:

http://www.nero.com/enu/downloads-nero9-tools-utilities.html

need help. have lightscribe template labeler installed. i can create the label i want with text and such but when i click preview and print it gives me an error "LSPrintdialog.exe - entry point not found"  The procedure entry point ?windowsVersion@Qsysinfo@@sa?aw4winversion@1xz could not be located in the dynamic link library QtCore4.dll. 

i ran the diagnostic tool and it says all ok...

any suggestions?

Hi frustrated !

Usually, a missing or inaccessible entry point would indicate something wrong with an installation.

Have you tried uninstalling all the software; restarting the computer; and then re-installing everything?

That might make the error go away.

thanks for responding.

yes, i tried the uninstall and reinstall of ls temp labeler i have tried uninstalling all lightscribe software and reinstalling it all again and the same message pops up. simple labeler works fine. and i recently installed surething, which also works fine.

Hello again frustrated !

I'm using Windows Vista Home Premium SP1 and I did a quick search of the system and could NOT find QtCore4.dll at all?!?!?

You've got a strange one!!!!!

I don't know what it could be for!?!?!

If reinstalling all the software doesn't put it there, I don't know where it comes from or why its needed!!!!!

im running xp pro sp3. it has me stumped also.

thank you for you help. problem solved. i needed the template labeler because i wanted to use some of the labels they offered as free downloads. however, i figured out how to use the ls temp labels in surething and so now i have absolutely no need for ls temp labeler to be installed at all.

Hi !

I assume from what you wrote, you have .NET V2.0 or better and the latest C++ Run-time Library.

Is it just the print function, or are other thing returning errors?

Check the size of your Image, that sometimes has caused errors others have reported.

What template are you using?  I have developed Custom Templates and have found some errors in some of the templates I've started with.  Try a different template.

Also, try the Diagnostic Utility, if you haven't tried it already.

Try the LS Simple Labeler, it works differently than the LS Template Labeler.

If you have a trial of another labeler, try it to see if it has trouble.

You may be missing a software module.

Hi K-rae !

I have the same problem occasionally with the media I can find most often (Memorex).

I've said this before, on this thread and others.

When a disk gives me any kind of problem burning a label, I clean the LABEL side.

I do this up to 3 times before giving up on the disk.

Usually this works after the first time.

My failure rate is less than 0.5% over all.  That's out of about 100 disks.

I've read all these posts and still don't understand.

Light scribe goes through the process and tells me it's working and the image was burned onto my cd succesfully. I take it out and nothing. It used to work on my old computer but hasn't since i got this one, nero won't work either. I'm not very good with computers. I don't know how to make it work. Can someone dummy up an answer for me, Help me?

Thank you.